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If you are one of the many South Africans who missed your R350 Social Relief of Distress (SRD) payment from the South African Social Security Agency (SASSA), you’re not alone. Missed payments can happen due to bank issues, system errors, or delays in verification. The good news is that SASSA allows you to recover missed funds through a clear and simple process.
Whether it was a skipped month or an unsuccessful transaction, here is everything you need to know to claim your money back in August 2025.
Understanding SRD Grant
The R350 grant is a temporary monthly payment provided by the government to unemployed individuals who are not receiving any other form of social support. It was originally introduced during the COVID-19 pandemic but continues today due to ongoing financial hardship among many citizens.
It helps cover basic needs such as food, transport, and essential goods. To receive the SRD grant, applicants must meet specific criteria and confirm their eligibility every month.
Common Reasons For Missing It
There are several reasons why your R350 payment might not have reached you. These include:
- Incorrect or outdated banking information
- Failed identity or verification checks
- No confirmation of eligibility for the specific month
- Technical errors in the payment system
- Bank account closed or dormant
- Delay in bank processing
In many cases, the issue is fixable and does not mean you are disqualified from future payments. SASSA provides an option to resolve these issues and request reprocessing of the missed funds.
Who Can Reclaim Payment
You can only reclaim missed R350 payments if:
- You were approved for that specific month
- Your bank details were submitted correctly or have since been updated
- You did not receive the money in your account or through your chosen collection method
- Your grant status shows “approved” but “no payment received”
If your application was rejected or still pending, you will need to follow a different appeal process. Reclaims apply strictly to approved months with no completed payout.
First Step: Check Status
Before anything else, visit the official SASSA SRD website to check your grant status. You will need your ID number and the mobile number used during registration.
Once logged in:
- Select “Check SRD Status”
- Review the status of each month individually
- Look for months showing “Approved” but with no “Paid” or “Payment Date”
These are the months you can reclaim.
How To Update Details
If your bank details were the problem, you must update them before requesting reprocessing. Here’s how:
- Go to the official SRD website
- Click on “Change Banking Details”
- Enter your ID number
- Follow the link sent to your registered mobile number
- Enter the new or correct banking information
- Wait for SASSA to verify the new details
Make sure the bank account is active and registered in your name. Do not use someone else’s account.
Submitting A Reclaim Request
Once your banking information is correct and verified, you can request SASSA to resend the missed payment. Currently, there is no dedicated “reclaim” button, but here’s what you can do:
- Contact SASSA via the toll-free number: 0800 60 10 11
- Send a request via email to: srd@sassa.gov.za
- Visit your nearest SASSA office for assistance
- Mention the months where you were approved but not paid
Include your ID number, full name, contact details, and updated bank account when communicating via email.
Processing Time And Payout
After submitting your request or updating your bank details, it may take 7 to 14 working days for SASSA to review and reprocess the payment. If the request is accepted, the money will be paid directly into your verified bank account or issued via Postbank or retail outlets, depending on your chosen method.
You will receive an SMS once the payment has been sent. Make sure your registered phone number is active and reachable.
What If Payment Still Delays
If the payment still does not arrive within the stated time, here are your options:
- Follow up with SASSA via their call center
- Re-check your bank status and account activity
- Confirm that the ID and name match your bank account details
- Visit your local SASSA office with your documents and reference number
Keep records of all communications and screenshots of your grant status, which may help during follow-ups.
Avoiding Future Delays
To ensure you don’t miss any future R350 payments, follow these important tips:
- Always keep your banking details up to date
- Use a personal bank account registered in your name
- Confirm eligibility each month through the SASSA portal
- Check your status regularly to catch issues early
- Avoid changing phone numbers linked to your SRD application
These steps help reduce delays and increase the chances of receiving timely payouts.
Final Thoughts
Missing your R350 SASSA grant payment can be frustrating, but it’s not the end of the road. If you were approved for the grant and haven’t received your money, there is still a way to claim it back by updating your information and contacting SASSA.
Patience and persistence are key. Keep checking your status, stay informed, and ensure that your records are correct. With the right steps, your missed payment can still find its way to you this August.